Deliver
Exceptional
Exceptional
Customer
Customer
Service
2x your team output with knowledge systems and AI-driven workflows
Services
Empower agents & customers through any conversation
Services
Empower agents & customers through any conversation
AI Virtual Assistants
Deploy AI-powered agents for round-the-clock customer support, cutting wait times and improving service.
AI Virtual Assistants
Deploy AI-powered agents for round-the-clock customer support, cutting wait times and improving service.
SupporTeam Bot
My new camera doesn’t work. Can you help me?
Of course! Follow this easy step-by-step tutorial.
Watch the tutorial
Yes, it’s working
No, I need help
Yes, its working
Thanks!
Write a message
Trusted Agent Assist
Empower all agents with instant access to verified knowledge, for quick and accurate resolutions.
Trusted Agent Assist
Empower all agents with instant access to verified knowledge, for quick and accurate resolutions.
Agent Insights
Hi, Kris! How may I help you ?
I want to check the status of my ticket
Status: Open
Ticket Created
Ticket ID:
GT034518
Status:
Open
Description:
Entered wrong password multiple times. Chatbot has unlocked the user account.
View Ticket Details
Robust Knowledge Center
Establish a robust, continuously learning source of truth, powered by your historical data.
Robust Knowledge Center
Establish a robust, continuously learning source of truth, powered by your historical data.
Ever Evolving Knowledge
Title
How to register your product for warranty online
Common software updates problems and how to fix them
What to do when your device won't turn on
How do I reset the my new device?
Granular Analytics
Gain deep operational insights, identify automation opportunities, and uncover product challenges.
Granular Analytics
Gain deep operational insights, identify automation opportunities, and uncover product challenges.
Performance Overview
Interactions
↑ 13.5%
3,502
Satisfaction
↑ 53.5%
8.4
Bot Handled Rate
↑ 7.5%
3,502
Performance Overview
by TIME
8:00
9:00
10:00
11:00
12:00
13:00
14:00
15:00
16:00
17:00
18:00
19:00
20:00
Chatbot
Service Agents
Services
Empower agents & customers through any conversation
AI Virtual Assistants
Deploy AI-powered agents for round-the-clock customer support, cutting wait times and improving service.
SupporTeam Bot
My new camera doesn’t work. Can you help me?
Of course! Follow this easy step-by-step tutorial.
Watch the tutorial
Yes, it’s working
No, I need help
Yes, its working
Thanks!
Write a message
Trusted Agent Assist
Empower all agents with instant access to verified knowledge, for quick and accurate resolutions.
Agent Insights
Hi, Kris! How may I help you ?
I want to check the status of my ticket
Status: Open
Ticket Created
Ticket ID:
GT034518
Status:
Open
Description:
Entered wrong password multiple times. Chatbot has unlocked the user account.
View Ticket Details
Robust Knowledge Center
Establish a robust, continuously learning source of truth, powered by your historical data.
Ever Evolving Knowledge
Title
How to register your product for warranty online
Common software updates problems and how to fix them
What to do when your device won't turn on
How do I reset the my new device?
Granular Analytics
Gain deep operational insights, identify automation opportunities, and uncover product challenges.
Performance Overview
Interactions
↑ 13.5%
3,502
Satisfaction
↑ 53.5%
8.4
Bot Handled Rate
↑ 7.5%
3,502
Performance Overview
by TIME
8:00
9:00
10:00
11:00
12:00
13:00
14:00
15:00
16:00
17:00
18:00
19:00
20:00
Chatbot
Service Agents
How We Work
Our 4 Stage Process
How We Work
4 Step 4 Success
01
Step
01
Setting up your knowledge
Deploying chatbots and AI assistance without organized data is like expecting the post office clerk to find a package that isn’t there. That's why we start by using our AI to analyze thousands of your past interactions, building a reliable and customized knowledge base quickly. We condense what usually takes months into just a few days, allowing you to start reaping benefits both swiftly and responsibly.
Step
01
Setting up your knowledge
We quickly analyze thousands of your past interactions to build a knowledge center tailored to your customers' exact needs.
02
Step
02
AI Assistants
With your trusted source of truth in place, your customers and team members can now access it easily. We'll introduce our Agent Assist platform, which provides instant access to accurate answers in a ChatGPT-style experience. Expect consistently accurate and reliable responses right away.
Step
02
AI Assistants
With your trusted source of truth in place, we'll launch our internal and external chatbots. Expect immediate, dependable responses.in a ChatGPT-style experience.
03
Step
03
Advanced Conversational Design
Customer support goes beyond simple Q&A—it's about the entire conversation journey. We partner with you to develop efficient, satisfying conversational flows. Need to gather customer insights or escalate to live agents? We've got it covered. Expect a 20%-40% drop in resolution times and a support machine that will make your competitors envious.
Step
03
Advanced Conversational Design
Customer support goes beyond answering questions; it's about creating meaningful journeys. We'll design conversational flows to speed up resolutions by 20%-40% and ensure a delightful CX.
04
Step
04
Integrations that matter
Picture this: scheduling appointments, managing inventory, processing claims, and crafting tailored recommendations. To push things even further, we provide custom integration with your backend systems. This will allow you not only to share and gather information but also to perform tasks on behalf of your customers.
Step
04
Integrations that matter
Imagine handling appointments, managing inventory, processing claims, and much more automatically. We make this possible through custom integration with your backend systems.
We make it Happen. Guaranteed.
If we can't boost your KPIs in up to 3 months, we won't take the project.
We make it Happen. Guaranteed.
If we can't boost your KPIs in up to 3 months, we won't take the project.
Works
Case Studies
Works
Case Studies
Why Us
WHY WE'RE HERE
We enable businesses to consistency provide outstanding customer service. If boosting team productivity and customer happiness is your goal, get in touch.
Why Us
WHY WE'RE HERE
We enable businesses to consistency provide outstanding customer service. If boosting team productivity and customer happiness is your goal, get in touch.
45%
Average Productivity Increase
Clients often experience a 45% increase in productivity within a few weeks. When agents and customers have instant access to the information they need, productivity soars, stress levels drop, and operations run more smoothly.
45%
Average Productivity Increase
Clients often experience a 45% increase in productivity within a few weeks. When agents and customers have instant access to the information they need, productivity soars, stress levels drop, and operations run more smoothly.
$750K
$750K
Value Captured
The average value our clients see in 6 months
Repairs
Guidelines
Reliability
How to
Videos
Documentation
Onboarding
Pricing Plans
Delivery
FAQ
Troubleshooting
improvements in Customer satisfaction
30%
Our clients typically see a 30% boost in customer satisfaction within two months. Support is not only about closing tickets — it's about keeping your customers happy, protecting your brand, and cutting down on churn.
Why Us
WHY WE'RE HERE
We enable businesses to consistency provide outstanding customer service. If boosting team productivity and customer happiness is your goal, get in touch.
45%
Average Productivity Increase
Clients often experience a 45% increase in productivity within a few weeks. When agents and customers have instant access to the information they need, productivity soars, stress levels drop, and operations run more smoothly.
$750K
Value Captured
The average value our clients see in 6 months
Repairs
Guidelines
Reliability
How to
Videos
Documentation
Onboarding
Pricing Plans
Delivery
FAQ
Troubleshooting
improvements in Customer satisfaction
30%
Our clients typically see a 30% boost in customer satisfaction within two months. Support is not only about closing tickets — it's about keeping your customers happy, protecting your brand, and cutting down on churn.
Frequently Asked Questions
Got Questions? We've Got Answers!
Frequently Asked Questions
Got Questions? We've Got Answers!
What is the process of setting up the knowledge base?
Will the knowledge base evolve over time?
What's the process for implementing your services?
What is Agent Assist and how does it work with the knowledge base?
What languages do you support?
Is this suitable for small or medium-sized businesses?
Can SupporTeam improve my customer support response times?
What is the process of setting up the knowledge base?
Will the knowledge base evolve over time?
What's the process for implementing your services?
What is Agent Assist and how does it work with the knowledge base?
What languages do you support?
Is this suitable for small or medium-sized businesses?
Can SupporTeam improve my customer support response times?
Frequently Asked Questions